Privacy Policy

 

 

The controller responsible for data processing is:

Christian Pain

Focher Straße 158

42719 Solingen

Email: info@profino.de

Telephone: 0212-221349-0

We appreciate your interest in our website. Protecting your privacy is very important to us. Below, we provide detailed information about how we handle your data.

1. Access data and hosting

You can visit our website without providing any personal information. Each time you access a page, the web server automatically saves a server log file containing information such as the name of the requested file, your IP address, the date and time of access, the amount of data transferred, and the requesting provider (access data), thus documenting the access. This access data is evaluated solely for the purpose of ensuring the smooth operation of the website and improving our services. This serves our legitimate interest in the correct presentation of our website, which outweighs any conflicting interests, pursuant to Art. 6 Para. 1 Sentence 1 lit. f GDPR. All access data is deleted no later than thirty days after your visit to the website. All access data is processed only as long as necessary to achieve the aforementioned processing purposes.

Hosting

The services for hosting and displaying this website are partly provided by our service providers as part of data processing on our behalf. Unless otherwise stated in this privacy policy, all access data and all data collected via forms provided on this website are processed on their servers. For questions about our service providers and the basis of our cooperation with them, please contact us using the contact details provided in this privacy policy.

Our service providers are located and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection by decision: Canada, New Zealand, Japan, United Kingdom, USA.

The adequacy decision for the USA serves as the basis for data transfers to third countries, provided the respective service provider is certified. Until our service providers are certified, data transfers will continue to be based on the following: Standard Contractual Clauses of the European Commission.

Our service providers are located in and/or use servers in the following countries: Australia, India, and Singapore.
The European Commission has not issued an adequacy decision for these countries. Our cooperation with them is based on the following safeguards: Standard Contractual Clauses of the European Commission.

2. Data processing for contract fulfillment and contact purposes

2.1 Data processing for contract fulfillment

For the purpose of contract processing (including inquiries regarding and processing of any existing claims arising from warranty, performance issues, and the right of withdrawal, as well as any statutory update obligations) pursuant to Art. 6 para. 1 sentence 1 lit. b GDPR, we collect personal data when you voluntarily provide it to us as part of your order. Mandatory fields are marked as such, as we require this data for contract processing and cannot ship the order without it. The specific data collected is evident from the respective input forms.

Further information on the processing of your data, in particular its transfer to our service providers for order, payment, and shipping purposes, can be found in the following sections of this privacy policy. After complete fulfillment of the contract, your data will be restricted from further processing and deleted after the statutory retention periods under tax and commercial law have expired in accordance with Article 6(1)(c) GDPR, unless you have expressly consented to further use of your data in accordance with Article 6(1)(a) GDPR or we reserve the right to use your data beyond this scope, which is permitted by law and about which we inform you in this policy.

Inventory management system

For order and contract processing, we use merchandise management systems from external service providers. These service providers process data on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact details provided in this privacy policy.

Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are located and/or use servers in countries outside the EU and the EEA. The European Commission has not issued an adequacy decision for these countries. Our cooperation with them is based on standard data protection clauses issued by the European Commission. 

2.2 Customer account

We collect personal data when you voluntarily provide it to us when opening a customer account. Required fields are marked as such, as we absolutely need this data to open the customer account, and you cannot complete the account opening process without providing it. The specific data collected is evident from the respective input forms. We use the data you provide for contract processing and handling your inquiries in accordance with Article 6 Paragraph 1 Sentence 1 Letter b GDPR. You can delete your customer account at any time, either by sending a message to the contact address described in this privacy policy or by using the corresponding function in your customer account. After your customer account is deleted, your data will be deleted unless you have expressly consented to further use of your data in accordance with Article 6 Paragraph 1 Sentence 1 Letter a GDPR, or we reserve the right to use your data beyond this scope, which is permitted by law and about which we inform you in this policy.

Contact

As part of our customer communication, we collect personal data to process your inquiries in accordance with Article 6 Paragraph 1 Sentence 1 Letter b of the GDPR, if you voluntarily provide this data to us when contacting us (e.g., via contact form, live chat tool, or email). Required fields are marked as such, as we absolutely need this data to process your inquiry. The specific data collected is evident from the respective input forms. After your inquiry has been fully processed, your data will be deleted unless you have expressly consented to further use of your data in accordance with Article 6 Paragraph 1 Sentence 1 Letter a of the GDPR, or we reserve the right to use your data beyond this scope, which is legally permissible and about which we inform you in this statement.

3. Data processing for the purpose of order fulfillment

For the purpose of fulfilling the contract pursuant to Art. 6 para. 1 sentence 1 lit. b GDPR, we will forward your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact details provided in this privacy policy.

Data transfer to shipping service providers for the purpose of shipping notification

If you have given us your express consent during or after your order, we will, based on this consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR, forward your email address and telephone number to the selected shipping provider so that they can contact you before delivery for the purpose of delivery notification or coordination. You
can revoke this consent at any time by contacting us using the contact details provided in this privacy policy. After revocation, we will delete the data you provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use your data for other purposes permitted by law, about which we inform you in this policy. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact details provided in this privacy policy.

4. Data processing for payment processing

When processing payments in our online shop, we work together with the following partners: technical service providers, credit institutions, payment service providers.

4.1 Data processing for transaction processing

Depending on the payment method selected, we will forward the data necessary for processing the payment transaction to our technical service providers, the commissioned credit institutions, or the selected payment service provider, insofar as this is necessary for processing the payment. This serves the purpose of fulfilling the contract pursuant to Art. 6 para. 1 sentence 1 lit. b GDPR. In some cases, the payment service providers collect the data required for processing the payment themselves, e.g., on their own website or via technical integration in the ordering process. In this respect, the data protection policy of the respective payment service provider applies.

Depending on the payment method selected, data may be transferred to third countries outside the EU/EEA for which the European Commission has determined an adequate level of data protection. Where data is transferred to third countries outside the EU/EEA for which the European Commission has not issued an adequacy decision, cooperation is based on standard data protection clauses of the European Commission.

If you have any questions about our payment processing partners or the basis of our cooperation with them, please contact us using the contact details provided in this privacy policy.

4.2 Data processing for the purpose of fraud prevention and optimization of our payment processes

Where necessary, we will provide the aforementioned service providers with further data, which they will use together with the data required for processing the payment for the purposes of fraud prevention and optimizing our payment processes (e.g., invoicing, processing disputed payments, supporting accounting). This serves our legitimate interests in protecting ourselves against fraud and in efficient payment management, which, in accordance with Article 6(1)(f) GDPR, override any conflicting interests.

5. Advertising via email, post

5.1 Email newsletter with registration, newsletter tracking with separate consent

When you subscribe to our newsletter, we use the data required for this purpose or data you have separately provided to send you our email newsletter regularly based on your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR. You can unsubscribe from the newsletter at any time by sending a message to the contact details provided below or by using the unsubscribe link in the newsletter. After unsubscribing, we will delete your email address from the mailing list unless you have expressly consented to further use of your data pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to further data processing as permitted by law, about which we inform you in this privacy policy.

If you have additionally given us your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR to analyze our newsletters, we will also analyze your handling of our newsletter by measuring, storing and evaluating open rates and click rates for the purpose of designing future newsletter campaigns (“newsletter tracking”).

For this analysis, the emails we send contain single-pixel technologies (e.g., web beacons, tracking pixels) stored on our website. Specifically, we link the following newsletter data for the analysis:

• the page from which the page was requested (so-called referrer URL),
• the date and time of the call,
• the description of the type of web browser used,
• the IP address of the requesting computer,
• the email address,
• the date and time of registration and confirmation

and single-pixel technologies using your email address or IP address and, if applicable, a unique ID. Links contained in the newsletter may also contain this ID.

You can unsubscribe from newsletter tracking at any time, either by sending a message to the contact details provided or via a dedicated link in the newsletter.

The information will be stored for as long as you are subscribed to the newsletter.

Email newsletter without registration and your right to object

If we receive your email address in connection with the sale of goods or services, we reserve the right to regularly send you offers for similar products from our range via email. We will not send you such offers if you have already objected to this use of your email address or if you are registered on a legally mandated Robinson List.

You can object to this use of your email address at any time, easily and free of charge, by sending a message to the contact details provided in this privacy policy or by using the unsubscribe link in the promotional email. This means that no costs other than standard transmission fees will be incurred. After unsubscribing, we will delete your email address from the mailing list unless you have expressly consented to further use of your data in accordance with Article 6(1)(a) GDPR, or unless we reserve the right to use your data for other purposes permitted by law, about which we inform you in this policy.

5.2 Newsletter distribution

The newsletter and the newsletter tracking described above may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact details provided in this privacy policy.

5.3 Sending feedback requests via email

If you have given us your explicit consent in accordance with Art. 6 Para. 1 Sentence 1 lit. a GDPR during or after your order, we will use your email address to request a review of your order via our rating system. You can revoke this consent at any time by contacting us using the contact details provided in this privacy policy or by clicking the unsubscribe link in the review request. After you revoke your consent, we will delete your email address from our mailing list, unless you have expressly consented to further use of your data in accordance with Art. 6 Para. 1 Sentence 1 lit. a GDPR or we reserve the right to use your data for other purposes permitted by law, which we will inform you about in this privacy policy.

The review requests may also be sent by our service provider Trusted Shops SE, Subbelrather Str. 15C, 50823 Cologne ("Trusted Shops").

When we send review requests, we receive information from Trusted Shops about their status (e.g., whether the review request was sent and received). This is done in accordance with Article 6 Paragraph 1 Sentence 1 Letter f GDPR to fulfill our legitimate interest in receiving information about review invitations in order to potentially make optimizations based on this information, and to fulfill Trusted Shops' legitimate interest in being able to offer this service.

We are jointly responsible with Trusted Shops for sending review requests and for collecting and displaying review and status information.

Within the framework of the joint responsibility between us and Trusted Shops, please contact Trusted Shops directly with any data protection questions or to assert your rights. Their contact details here . Further information on data protection can be found via the following link . Regardless, you can always contact us using the contact details provided in this privacy policy. If necessary, your inquiry will then be forwarded to the other responsible party for processing.

5.4 Postal advertising and your right to object

Furthermore, we reserve the right to use your first and last name as well as your postal address for our own advertising purposes, e.g., to send you interesting offers and information about our products by mail. This serves our legitimate interest in contacting our customers for advertising purposes, which outweighs your interests in accordance with Art. 6 Para. 1 Sentence 1 lit. f GDPR. You can object to the storage and use of your data for these purposes at any time by contacting us using the contact details provided in this privacy policy.
After you withdraw your consent, we will delete your address from the mailing list, unless you have expressly consented to further use of your data in accordance with Art. 6 Para. 1 Sentence 1 lit. a GDPR or we reserve the right to use your data for other purposes that are legally permitted and about which we inform you in this policy.

6. Cookies and other technologies

6.1 General Information

To make your visit to our website more attractive and to enable the use of certain functions, we use various technologies, including so-called cookies, on different pages. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted after the end of your browser session, i.e., after you close your browser (session cookies). Other cookies remain on your device and allow us to recognize your browser on your next visit (persistent cookies). You can find information about the storage duration in the overview in your web browser's cookie settings.

Privacy protection on end devices

When you use our online services, we employ essential technologies to provide the explicitly requested digital service. Storing information on your device or accessing information already stored on your device does not require your consent.

For functions that are not strictly necessary, storing information on your device or accessing information already stored on your device requires your consent. Please note that if you do not grant your consent, some parts of the website may not be fully functional. Any consent you have given will remain valid until you adjust or reset the relevant settings on your device.

Any subsequent data processing through cookies and other technologies

We use technologies that are essential for the use of certain functions on our website. These technologies collect and process your IP address, the time of your visit, device and browser information, and information about your use of our website. This serves our overriding legitimate interests in optimizing the presentation of our services, in accordance with Article 6(1)(f) of the GDPR.

Furthermore, we use technologies to fulfill our legal obligations (e.g., to be able to demonstrate consent to the processing of your personal data) as well as for web analytics and online marketing. You can find further information on this, including the respective legal basis for data processing, in the following sections of this privacy policy.

Cookie settings

You can find the cookie settings for your browser at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

If you have consented to the use of these technologies in accordance with Article 6(1)(a) of the GDPR, you can withdraw your consent at any time by contacting us using the contact details provided in the privacy policy. Alternatively, you can click the privacy button. Please note that if you do not accept cookies, the functionality of our website may be limited.

6.2 Consent Manager Platform (CMP)

On our website, we use a consent management service (“Consent Manager Platform (CMP)”) to inform you about the cookies and other technologies we use on our website, and to obtain, manage, and document your consent, where required, to the processing of your personal data by these technologies. This is necessary, in accordance with Article 6(1)(c) GDPR, to fulfill our legal obligation under Article 7(1) GDPR to be able to demonstrate your consent to the processing of your personal data. The Consent Manager Platform (CMP) we use is a service provided by Shopify International Limited, Köpenicker Straße 90, 10179 Berlin, Germany, which processes your data on our behalf.

After you submit your cookie declaration on our website, the web server stores the following data: IP address, device information, browser information, language settings, website accessed or its URL, date and time of your declaration of consent, and information about your consent behavior.

In addition, the following technologies are used, which contain information about your consent behavior: Cookies

The data is stored exclusively on your device; no personal data is transmitted to the provider of the Consent Management Platform (CMP). Your data will be deleted after 3 years unless you have expressly consented to further use of your data in accordance with Art. 6 Para. 1 Sentence 1 lit. a GDPR, or unless we reserve the right to use your data beyond this period, which is legally permitted and about which we inform you in this statement.

7. Use of cookies and other technologies

We use the following cookies and other third-party technologies on our website. Unless otherwise stated for each technology, this is done on the basis of your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR. The data collected in this context will be deleted once the purpose for which it was collected has ceased and we have discontinued using the respective technology. You can withdraw your consent at any time with effect for the future. Further information on your right to withdraw consent can be found in the section "Cookies and other technologies". Further information, including the basis of our cooperation with the individual providers, can be found under the respective technologies. If you have any questions about the providers and the basis of our cooperation with them, please contact us using the contact details provided in this privacy policy.

Use of Google services

We use the following technologies from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information about your use of our website that is automatically collected by Google technologies is generally transmitted to and stored on a server of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Unless otherwise stated for a specific technology, data processing is based on a joint controllership agreement pursuant to Article 26 of the GDPR. Further information about data processing by Google can be found in Google's privacy policy.

Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are located and/or use servers in countries outside the EU and the EEA. The European Commission has not issued an adequacy decision for these countries. Our cooperation with them is based on standard data protection clauses issued by the European Commission. 

Google Tag Manager

The Google Tag Manager allows us to manage various codes and services on our website. When implementing individual tags, Google may also process personal data (e.g., IP address, online identifiers (including cookies)). This data processing is based on a data processing agreement with Google.

Using Google Tag Manager allows you to integrate various services and technologies.
If you do not wish to use certain tracking services and have therefore deactivated them, this deactivation will remain in effect for all affected tracking tags integrated via Google Tag Manager.

8. Integration of the Trusted Shops Trustbadge/ other widgets

Provided you have given your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, Trusted Shops widgets are integrated on this website to display Trusted Shops services (e.g. seal of approval, collected reviews) and to offer Trusted Shops products to buyers after an order.

The Trustbadge and the services advertised with it are offered by Trusted Shops SE, Subbelrather Str. 15C, 50823 Cologne, Germany ("Trusted Shops"), with whom we are jointly responsible for data protection in accordance with Article 26 of the GDPR. In the following, we inform you about the essential contractual terms pursuant to Article 26(2) of the GDPR within the framework of this privacy notice.

Within the framework of the joint controllership between us and Trusted Shops SE, please contact Trusted Shops directly with any data protection questions or to assert your rights, using the contact details provided in their privacy policy . However, you are always free to contact the controller of your choice. If necessary, your inquiry will then be forwarded to the other controller for a response.

8.1 Data processing when integrating the Trustbadge/ other widgets

The Trustbadge is provided by a US-based CDN (Content Delivery Network) provider. An adequate level of data protection is ensured by an adequacy decision of the EU Commission, which here . US-based service providers are generally certified under the EU-US Data Privacy Framework (DPF). Further information is available here. Where service providers are not DPF-certified, standard contractual clauses have been concluded as a suitable safeguard.

When the Trustbadge is accessed, the web server automatically saves a server log file containing your IP address, the date and time of access, the amount of data transferred, and the requesting provider (access data), thus documenting the access. The IP address is anonymized immediately after collection, so the stored data cannot be associated with you personally. The anonymized data is used primarily for statistical purposes and error analysis.

8.2 Data processing after order completion

If you have given your consent, the Trustbadge will access order information stored on your device (order total, order number, and, if applicable, purchased product) and your email address after order completion. Your email address will then be hashed using a cryptographic one-way function. The hash value, along with the order information, will be transmitted to Trusted Shops in accordance with Article 6 Paragraph 1 Sentence 1 Letter a of the GDPR.
This serves to verify whether you are already registered for Trusted Shops services. If so, further processing will be carried out in accordance with the contractual agreement. If you are not yet registered for the services or do not give your consent to automatic recognition via the Trustbadge, you will subsequently have the option to register manually for the use of the services or to obtain the necessary security within the framework of your existing user agreement.

For this purpose, the Trustbadge accesses the following information, stored on your device, after you complete your order: order total, order number, and email address. This is necessary so that we can offer you buyer protection. Your data will only be transmitted to Trusted Shops if you actively opt in to buyer protection by clicking the corresponding button in the Trustcard. If you choose to use the services, further processing is governed by the contractual agreement with Trusted Shops pursuant to Art. 6 para. 1 lit. b GDPR, in order to complete your registration for buyer protection, secure your order, and, if applicable, subsequently send you review invitations by email.

Trusted Shops uses service providers for hosting, monitoring, and logging. The legal basis for this is Article 6(1)(f) GDPR for the purpose of ensuring smooth operation. This may involve processing in third countries (USA, UK, and Israel). An adequate level of data protection is ensured in each case by an adequacy decision of the EU Commission, which can be accessed here for the USA, here for the UK , and here for Israel . Service providers used from the USA are generally certified under the EU-US Data Privacy Framework (DPF). Further information is available here . If service providers used are not certified under the DPF, standard contractual clauses have been concluded as a suitable safeguard.      

9. Contact options and your rights

9.1 Your rights

As an affected party, you have the following rights:

• In accordance with Article 15 GDPR, you have the right to request information about your personal data processed by us to the extent specified therein;
• In accordance with Article 16 GDPR, you have the right to request the immediate rectification of inaccurate personal data or the completion of incomplete personal data stored by us;
• In accordance with Article 17 of the GDPR, you have the right to request the erasure of your personal data stored by us, unless further processing is necessary
  • to exercise the right to freedom of expression and information;
  • to fulfill a legal obligation;
  • for reasons of public interest or
  • necessary for the establishment, exercise or defense of legal claims;
• According to Article 18 GDPR, you have the right to request the restriction of the processing of your personal data, insofar as
  • the accuracy of the data is disputed by you;
  • the processing is unlawful, but you object to its deletion;
  • we no longer need the data, but you require it for the establishment, exercise or defense of legal claims or
  • You have objected to the processing pursuant to Article 21 GDPR;
• In accordance with Article 20 GDPR, you have the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request its transmission to another controller;
• According to Article 77 of the GDPR, you have the right to lodge a complaint with a supervisory authority. Generally, you can contact the supervisory authority of your habitual residence, your place of work, or our company's registered office.
  
  
  

Right to object To the extent that we process personal data as explained above to protect our overriding legitimate interests within the framework of a balancing of interests, you may object to this processing with effect for the future. If the processing is for direct marketing purposes, you may exercise this right at any time as described above. If the processing is for other purposes, you only have a right to object if there are grounds relating to your particular situation. After you exercise your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the establishment, exercise or defense of legal claims. This does not apply if the processing is for direct marketing purposes. In that case, we will no longer process your personal data for this purpose.

9.2 Contact options

If you have any questions about the collection, processing or use of your personal data, for information, correction, restriction or deletion of data, as well as for the revocation of granted consent or objection to a specific use of data, please contact us directly using the contact details in our legal notice.